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Shipping & Returns

Shipping and Delivery
Standard shipping will take 7-10 days. FedEx Ground and Express delivery is available for many products.  All orders considered standard freight or “ground”. Shipping in lower 48 states only, unless arrangements are made by contacting our order line for directly placing your order.
 
Please Note: Shipping to a P.O. Box or APO/FPO address will incur an additional $5.00 plus any other USPS surcharges. If you want your package shipped to a P.O. Box or APO/FPO address, please email us prior to your purchase.
 
 

Standard Return Policy

•Return for replacement: Within 30 days from the Invoice date

 

Unless another return policy is indicated on the item, products sold by goodhydro.com are covered by the following Standard Return Policy.All products covered under this Standard Return Policy are backed by a 30-day Money Back Guarantee. You may return the item(s) to us within 30 days of your purchase for a full refund for products that are defective. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances.

Goodhydro.com in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

 

Special Return Policy

•Return for refund (original purchase price only, shipping and handling is NOT refundable): 30 days from the Invoice date.

•Return for replacement: No replacement is offered

•15% restocking fee may apply All returns under Special Return Policy requires an RMA (Return Merchandise Authorization) number. All items returned without RMA number will be refused.

 

All returns under Special Return Policy must include the following:

1. Original packaging (manufacturer's box, plastic bags, etc.)

2. Valid Return Merchandise Authorization (RMA) is REQUIRED on every return package. You can obtain the RMA number by contacting us at hydro2go@att.net with your Invoice Number or Order Number.

3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

4. The return must be complete and include all accessories.

5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)

 

The RMA number must be written on the invoice or the shipping box. The RMA number must NOT be written on the original manufacturer's packaging. Items received with any writing on the original manufacturer's packaging will be refused and returned to you at your cost and without credit approval.

 

All items have to be returned within 30 days of the Invoice Date. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse. All products are subject to a 15% restocking fee  if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products. Defective products can only be returned for a refund at the products purchasing price. The purchase price will be credited to the method of payment that was used for the original purchase.